Website Usage Terms and Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Teeny Tiny Thing’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Teeny Tiny things’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Please Note:
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Teeny Tiny Things' Privacy Policy
This privacy policy sets out how Teeny Tiny Things uses and protects any information that you give Teeny Tiny Things when you use this website.
Teeny Tiny Things is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Teeny Tiny Things may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10th April 2012.
What We Collect
We may collect the following information:
What We Do With The Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
I hope you enjoy your Teeny Tiny Things shopping experience. If you have a query, need some advice or more information then please get in touch.
Shipping Costs Overseas
If you live outside the UK and wish to make a purchase please email with details of your purchases and I will forward you a revised paypal invoice. PAYPAL DOES NOT AUTOMATICALLY CHARGE POSTAGE FOR OVERSEAS PURCHASES so please contact me for the correct postage. For an idea of overseas postage costs please visit the Royal Mail website. http://www.royalmail.com/price-finder
Delivery Information UK
Covid 19 Exceptions
Please be aware that due to constantly changing circumstances surrounding Covid 19 and the restrictions placed upon us by UK government there may be some delays in completing and dispatching orders. Some orders will now take a little longer to arrive and the following delivery information may change slightly. If you have any queries surrounding this please get in touch.
I aim to dispatch all 'in stock' items within 1-3 working days of full payment being received, with the exception of some specialised, popular, handcrafted or specially created items such as some kits; these may take longer.
All items posted to UK customers are expected to arrive within normal UK postage times.
All items will be posted to the address registered with paypal therefore please CHECK YOUR PAYPAL DETAILS ARE UP TO DATE.
Please note that all given prices are for UK postage only. If you would like to place an order and you live outside of the UK then please email for details of delivery charges.
Small Items postage charge
In the event you wish to purchase tiny items that can be posted using UK letter or large letter post please email me with your order details prior to purchase and I will send you a paypal invoice with revised postage charge.
Postage options
If you would like your items sent out via signed for post, 1st class or other delivery method please send an email requesting such prior to purchase and I will send you a revised paypal invoice.
Handcrafted Bespoke Items
Please be advised that orders of handcrafted, bespoke goods made to order will be dispatched within two days of their completion, provided full has been received. You will be notified of an estimated completion date in a separate email.
All handcrafted miniatures are sent by recorded signed for post to avoid disappointment as they are not replaceable.
Kits
Some kits are made to order and may take a little longer to dispatch.
Out of Stock
Manufactured miniatures
If an order is placed for a manufactured item that is later found to be out of stock I will advise you by email and offer you the opportunity to request an alternative or a refund.
Handcrafted miniatures
In the unlikely event that an order is placed for a handcrafted miniature that is later found to be out of stock I will advise you by email and offer you the opportunity to request an alternative, wait for more to be produced or have a refund.
Handcrafted Miniatures
Each handcrafted miniature is carefully designed and created by me in my workroom.
All handcrafted miniatures are art forms in their own right therefore please be aware that 'perfection' is down to personal interpretation and while every care is taken to ensure that each handcrafted miniature is made to the highest standards, occasionally there may be minor imperfections that are simply due to the nature of the art.
Each miniature is carefully scaled down from its real life counterpart.
Extensive research is carried out to obtain the correct measurements of the full size item then scaled down precisely using mathematics and scaling tools. The item is then designed in a 3 dimensional computer program to ensure the best possible outcome. As any serious miniature artist will be aware exact scaling is not always aesthetically pleasing and therefore some adjustments are often required in order to create the ‘perfect’ miniature.
By purchasing a handcrafted miniature you are acknowledging the above statements and agreeing that you fully understand the nature of your purchase.
Kits
Each miniature kit is designed and produced by me.
Kits contain 3D printed parts and it is the nature of the materials used that they may have a slight 'ridging' and this is a natural part of the printing process and just like mass produced kits they may have small amounts of excess plastic that requires trimming prior to construction, this is all explained in the kit instructions.
Aside from 3D printed parts kits may contain various other materials/components.
Some kits are made to order, when kits are not in stock please email me if you would like one making up.
Some kits can be modified to customer requirements, please email if you require this service.
Payment Plans
Payment plans are subject to acceptance by Teeny Tiny Things and Teeny Tiny Things reserves the right to refuse any such payment plan without reason.
All payment plans will be subject to a non-refundable deposit of either £15 or 15% of the total order cost (excluding postage) whichever the greater.
Items will not be sent out before payment (including postage) has been made in full; item(s) will be dispatched within 3 days of full payment (including postage) being received.
Should a customer wish to cancel an order for an item for which a payment plan has been agreed, either prior to payment in full or upon receipt of the item then the non-refundable deposit will NOT be refunded and this amount will be deducted from the full item purchase price and the remainder refunded in line with the Teeny Tiny Things refund policy upon receipt and inspection of the item.
Returns Policy
Instructions for Cancelation if you change your mind
You have the right to cancel your contract within the 14 day cancelation period (this excludes bespoke, made-to-order, personalised goods and items paid for with specialised payment plans**).
You can cancel the contract by sending your request to cancel to enquiries@teenytinythings.co.uk or Teeny Tiny Things, 51 Marlborough Road, Irlam, Manchester, M44 6HJ
You must return the item(s) to me at your own risk and cost, within 14 days of notifying me that you wish to cancel, sending them via recorded delivery (signed for post).
It is your responsibility to take reasonable care of the products until they are received by me (this includes their original packaging).
Goods must be returned unused and undamaged in their original, intact packaging.
Goods must not have been opened or handled more than would reasonably necessary such as would normally be acceptable within a shop setting.
I will ordinarily refund the full purchase price together with the standard (outward) delivery charge paid within 14 days of receiving the returned goods or proof of postage for the same, however if you chose to pay extra for express delivery, we will only refund the cost of standard delivery. Please note though that if you want to return only some items but keep the rest of your order, you may not be entitled to a refund of the delivery charge. Goods must not have been opened or handled more than would reasonably necessary such as would normally be acceptable within a shop setting.
A refund will be made within 14 days following the return of goods or the production of proof of postage. All returned goods will be subject to inspection and the refund may be reduced if goods are found to be damaged, repaired, modified, incomplete or handled more than what is reasonably necessary.
Exceptions to the right to cancel
• Bespoke items created to customer's specific requirements.
• Fabric and trim specially printed or cut to customer's requirements.
• Personalized items that have been changed or modified to suit customer requirements.
Please refer to our 'Returns Policy' for details of how to return items purchased from this Site.
Teeny Tiny Tings reserves the right to cancel or refuse orders.
Instructions for cancelation if your item is damaged
In the unfortunate instance that an item you receive is damaged or faulty you must report such items to Teeny Tiny Things within 48 hours of receipt and include photos, after which you will be instructed to return the items including all original packaging. All damaged and faulty good are inspected upon return. For items deemed damaged or faulty a replacement will be sent out to you (if one is available), in the event of a replacement not being available a full refund will be issued including postage costs where applicable*..
Refunds can take up to 14 days to process and will be refunded to your paypal account.
*Where multiple items have been purchased in one transaction, postage charges will not be refunded.
**Please refer to the details in ‘Payment Plans’ for further information.
Non Delivery
A receipt of posting is obtained for every item posted.
In the unlikely event that your order fails to arrive please get in touch.
Although most items posted via Royal Mail should be delivered to you within 7 days, your goods are not considered lost until 15 working days have passed and28 for oversees.
It is likely that you will have to sign a statement for legal purposes stating that the item has not arrived and send this to Teeny Tiny Things before a refund can be processed.
Contact Details
Please include your order number if you are contacting us about a specific order.
Teeny Tiny Things, 51 Marlborough Road, Irlam, Manchester, M44 6HJ
Email: enquiries@teenytinythings.co.uk
Business hours are between 10am and 5pm Monday to Friday and exclude bank holidays and the Christmas period from the 20th December to the 2nd January.
Teeny Tiny Things' Website Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Teeny Tinny Things and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Teeny Tiny Things. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Teeny Tiny Things takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Copyright Notice
This website and its content is copyright of Teeny Tiny Things - © Teeny Tiny Things 2012. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not print or download to a local hard disk extracts for your personal and non-commercial use only. You may not copy the content to individual third parties for their personal use. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
